THINGS TO KNOW
Before Your Appointment
- Arrive your appointment with dry, clean lashes
- Avoid Caffeine, as this can cause fluttering and twitching of the eye which could lead to burning and discomfort from the adhesive
- Be prepared to lies 1-2 hours
- Be arrive on time
- Do not use waterproof mascara. the film it leaves on your lashes may prevent the extensions from adhering correctly
- We suggest a minimum of 15% (from original serve price) GRATUITY for quality of service in cash.
- Out of consideration for other guests, please silence cell phones. Cell phone use (talking, texting, camera use) is not permitted while permanent makeup services (or any other services) are rendered. Please keep cell phones in your pocket or purse. cash.
After Your Appointment
- Do not get your lashes wet for 24 hours
- Avoid steam from showers, facial, saunas, and swimming, etc.
- Avoid tanning bed
- Avoid oil product (use oil-free makeup remover)
- NEVER pick off your lashes/avoid rubbing your eyes
- to extend the life of your lashes please come in for a touch up every 2-3weeks
- Due to glue bonding period after 24th day it will be automatically NEW SET
- ENJOY YOUR NEW LOOK!
Policies
Lash Symphony has been created to be a relaxing and fun atmosphere for our guests and an enjoyable environment for our team of technicians. We adhere to certain policies to benefit you, our clients, and our valued team of professionals. We welcome you and will work hard to provide a great experience as we hope to become your favorite Lash Symphony in Williamsburg, Brooklyn
Customer Satisfaction
Customer satisfaction is the most important thing for us!!! , we want you to absolutely adore your lashes and your experience with each and every technician at Lash Symphony studio. If for any reason you are unhappy with the results or anything at all, please contact us within 3 days so that we can schedule an appointment to fix any issues.
For the safety of your children and as a courtesy to other clients we ask that you make child care arrangements before your appointment. Our work is very detail orientated and involves an extreme amount of concentration and focus. Please understand this is for your safety and the safety of your children. We want to provide the most enjoyable and relaxing experience for everyone. We do not allow anyone under the age of 13.
Refill & New Set Policy
For the quality of services, please respect our refill date. 8~14 days consider as 2 weeks retouch. 15-21th days consider as 3 weeks retouch. 22-28th days consider as 4 weeks retouch. After 28th days, it will be automatically new set because of glue bonding period/ hygiene issues. We do not accept any refill customers from other salons. We request customers to get a removal & new set if you did your lashes by other salons before you come to Lash Symphony. For those who looking for a refill, we cannot guarantee to fall off lashes and different style (product, curl, length, etc).
Late Policy
If you arrive late, we will do our very best to accommodate you, however, time may not permit for us to honor your full service and your appointment may be shortened and/or rescheduled to ensure we are on schedule for our next client. If you arrive 15 minutes late or more we will need to reschedule your appointment. (will be added on no-show & cancellation history) Our technicians wish to provide you with the absolute best quality of work, please be on time. Time is Gold for every individual. Thank you
Cancellation Policy
For the courtesy of our technicians and clients on a waiting list, we do ask for 24-48 hours advance notice to cancel or reschedule an appointment. If you have histories of no show and cancellation more than 2x, need to make a deposit and pay the penalty fee. If you have an appointment on the weekend, please notify us 48 hours from your appointment time.
Otherwise, a fee of 50% of the service will be charged to the client. Clients who have histories of cancellation or no-show will be asked to pay a fee of 50% of the service when you make an appointment (or voucher number is required to book and we will redeem your voucher when you make an appointment). Please respect our policy and other customer’s schedule as well. Thank you!
Expired Voucher Policy
We honor expired voucher, however, when you using the expired voucher you must pay the difference from original price. 50% promoted price for a new client cannot be combined to use. This voucher policy also applies to customers who have expired package.
(The Merchant is responsible for permitting you to redeem the Voucher for at least the amount paid, even after the promotional value has expired. The amount paid WILL NEVER EXPIRE. The promotional value of a traditional Voucher may not be combined with other offers and no portion of its value is intended to cover tax or gratuity.)
Children Policy
For the safety of your children and as a courtesy to other clients we ask that you make child care arrangements before your appointment. Our work is very detail orientated and involves an extreme amount of concentration and focus. Please understand this is for your safety and the safety of your children. We want to provide the most enjoyable and relaxing experience for everyone. We do not allow anyone under the age of 13.
Cell Phone Use
Out of consideration for other guests, please silence cell phones. Cell phone use (talking, texting, camera use) is not permitted while permanent makeup services (or any other services) are rendered. Please keep cell phones in your pocket or purse.
Refunds on Services
Lash Symphony does not offer refunds on services. We do however offer free touch up within three days of service at no additional cost.
By sighing the receipt, you accept the terms of our no refund policy.
WE SUGGEST TIP ON ORIGINAL TOTAL for quality of services. THANK YOU!